Returns & Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

 At Bring De Rum, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

If you are not happy with your product, you can return it or request an exchange within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via info@bringderum.com.

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date. 

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 20% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 20% Restocking Fee.

All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

Bring De Rum has the right to refuse returns that passed the 15 days allowed time after delivery.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at info@bringderum.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a USPS or UPS facility as directed. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days.
    • We can send a replacement of the order and have it ready with the next 72 hours

Have more questions? Email our Customer Support Team at info@bringderum.com